Team Importance Week 3 Hcs 325

Introduction No management position is easy these days. There are many rules and regulations to follow, as well as many responsibilities that grow more over time. One of the responsibilities as a manager is to improve efficiency of the company and extend customer satisfaction. Not only does this take money, but time, skill, and teamwork. As the manager of a busy call center, the call volume has increased so much that there is an extra $20,000 to spend on improving customer satisfaction and efficiency. How can this be spent wisely to reach these goals? Teamwork is top on the list of importance because without a team, there is no business.Teams provide many things to a health care facility, as well as any other successful business. Teams are used in many different ways in other industries, such as the military, for example. This sets examples for the health care industry as to how teams might be used similarly there compared to somewhere like the government jobs. However, nothing is ea sy like saying the alphabet. In any industry, conflict does arise, and having the knowledge of problem solving is very good to have in order to make an educated decision for the health care organization. GoalsIn the call center, there is an extensive amount of money to be used for improving the quality of care, and customer’s satisfaction. Goals need to be set in order for the $20,000 to be used wisely. Teamwork is the answer to this. To improve quality of the product, and to increase customer satisfaction, everyone has to be able to work together very well to reach the goals of the company. So far because of this teamwork, the call volume has increased immensely. Managers in the call center have a process they follow, called the Five Step Planning process, which enables them to improve teamwork, which solely improves quality and satisfaction.Five Step Planning Process â€Å"At its most basic, planning is decision making†. (Donald J. Lombardi, John R. Schermerhorn, Bri an Kramer; 2007, John Wiley & Sons Inc. ). The five step planning process is used in order to make the best decisions possible when making decisions within an organization, as well as help out with any conflicts that may arise during the process. It is a support system for problem solving and breaks down how to do it with as little conflict as possible. Step one of the process is to identify and define the problem.This is where information is gathered, evaluated, and is deliberated. Doing so defines any problems correctly and can be taken care of efficiently without complications along the way. Step two of the process is to generate and evaluate possible courses of action. In this step, managers â€Å"can begin formulating one or several potential solutions†. (Donald J. Lombardi, John R. Schermerhorn, Brian Kramer; 2007, John Wiley & Sons Inc. ). More information may need to be gathered and analyzed before going to the third step of the process, which is choosing a preferred plan of action.In the third step, a decision is made with selecting a specific course of action. In the fourth step, implement the planned course of action, actions are established and implemented to meet the final goal. Nothing new is able to happen unless action is taken. Managers should have the ability to be able to have the determination and be creative in order to implement the planned course of action. Finally, the fifth and final step of the process is evaluating the results. What happens is the accomplishments with the original objectives are compared to what has been come up with.Both the positive and negative sides should be kept in an open mind, before a final decision is made to stick. Look Outside the box Looking at how other businesses are ran and how the make teamwork better is a way to improve customer satisfaction. Teamwork is used in different ways in other industries, such as the military, for example. They use teamwork to the full extent because in their world, it may mean life or death. Jane Dyer, a veteran, states â€Å"Teamwork is a fundamental lesson in the military. At basic training, you learn about being the member of a unit†.She also states that after you leave that basic training, you are still responsible for your unit and whether or not you like a team member, you will still honor and protect each other. The military is so tightly compact, they are like a family. This sets examples for teamwork in the health care organizations because whether or not you like a team member, that does not mean you cannot help the company you work for succeed along with yourselves. The military’s company is the United States. Should they not work together well, they could die and others lives would then be at stake.It is the same concept with businesses. Should the team not work together well and improve, then one, the company ends up dying, then everyone working loses their jobs. Just because one industry is different than the other, they could very well learn important lessons about team work from each other. Conclusion Industries around the world are very different but also alike in so many ways. The military is a great industry to look at for things like team work, because the health care industries can learn how to improve their quality of care and customer (patient) satisfaction.Having that extra money can benefit the companies when they focus on improving team work alone. Lessons are learned all around. References: Donald J. Lombardi, John R. Schermerhorn, Brian Kramer; 2007, John Wiley & Sons Inc, â€Å"Managerial and Supervisory Planning: Preparing for the Road Ahead†; retrieved from https://ecampus. phoenix. edu/content/eBookLibrary2/content/eReader. aspx Jane Dyer, 2010, â€Å"The military shows the importance of teamwork†; retrieved from http://www. mydd. com/users/jane-dyer/posts/the-military-shows-us-the-importance-of-teamwork

Managerial Situation Which Raised Ethical Issues Essay

Managerial Situation Which Raised Ethical Issues - Essay Example I headed the recruitment drive in the bank. I had also shortlisted many promising candidates and was looking forward to training and mentor the new employee. Everything was going on fine until my superior told me about his relative. I believe in out of the box thinking, and for a while thought that it would be good enough to try out someone who had appeared unexpectedly on the scene. However, one meeting with this ‘relative’ changed my mind. He was a mediocre candidate who did not even hold the promise of developing himself. I told my boss right away that he was definitely not the right candidate. Moreover, there were at least five other shortlisted candidates to choose from. My superior is an otherwise efficient employee and I share a good professional equation with him. He has been a mentor to me in the bank for quite many years. He did not appear to have any compulsions on his side to employ the said candidate which made it difficult to understand his decision. My boss had even dangled a carrot of promotion at me for doing him this favor. The entire episode left a bitter aftertaste in me. I had held my boss in high esteem and now he was shattering his very image that I had in me all the while. It had never occurred to me that he expected a favor in return for guiding me. I however expected to remain in his good books by showing good performance and upping my performance. I was confused as to how he could take such a decision as he was compromising the work atmosphere and the image of the bank by recruiting an inept employee. The first thing that came to my mind was to inform his superior about the entire incident. Nevertheless, I did not know how to approach that person (i.e. my boss’s superior) as it had far-reaching consequences as far as the bank was concerned. To me, this was bypassing authority. This issue affected my work to the extent that I could not concentrate on my daily schedules and was making mistakes which would normally be not the case.

American National Identity 2 Essay Example | Topics and Well Written Essays - 750 words

American National Identity 2 - Essay Example Since America is the superpower nation of the world, there is reason enough to believe such claims, and quite rightly so. The people are satisfied with their lives largely and do not like to mingle with the lives of others. In essence, America is a free world where every soul has the right to be free on his own and let others enjoy their freedom nonetheless (Schlesinger 1998). These are some of the most sought after aspects that America brings to the fore when one thinks of the superpower nation of the world, a nation which manifests success, growth, development and security matching none other. Even though the September 2001 attacks on the America were something totally out of the blue, the Americans feel safe more than ever. They know that their country is being protected from the evil forces which are widespread all over the world. They trust their government and they know that they have become the superpower nation of the world through a better and more resilient ideology than an y other country in the world (Schuck 2008). This has come about through a lot of hard work and dedication that the Americans have shown for their country, and the manner in which they have been cohesive is something that stands out in a head and shoulders scenario when one compares America with the rest of the nations around the globe (Huntington 2005). When one wants to know what the most significant factors are that make people to visit America, the answers seem ready and coming. This is because America is such a happening place that people would like to be there at any time. They would give up their homelands just to be in America – a place where they can dream to be in. There is a good amount of diversity that one can witness within America. This has meant that there are different races and communities that have started to live in America. It is because of this that there are several languages that are being spoken in the country. These have meant that English has started to break down and it has given rise to a number of languages in the different areas and states of America. This is true that people no longer need to learn English if they want to live in America or even visit it from time to time. There are so many ethnic communities widespread in America that one can make do with other languages as well, and thus live easily without a doubt. Also the fact that America allows people to enter into its different states and regions through a legal procedure is something that asks of people to cherish their stay as long as they are within America. The legal ramifications for the illegal visitors and immigrants is indeed very harsh and this is one of the reasons why Americans feel safe that unwanted intruders would not be able to enter into America. However on the flip side, America has more problems than any other country in the world. People have unequal chances of getting jobs, have basic problems like the rest of the world, and enter into health an d educational issues just like others. There is violence within certain states, one of which is Texas where many people die due to a number of negative incidents that have started to come to the fore (Bellah 1967). But all in all, America is a heaven to live within, and this has been proven time and again by the

Religion (Jesus) Essay Example | Topics and Well Written Essays - 500 words

Religion (Jesus) - Essay Example He lifted his hand to heal. His heart was at peace.† (Lucado, Max, â€Å"Grace for the Moment†, 2000, J. Countryman, a division of Thomas Nelson, Inc., Nashville, Tennessee, ISBN: 0-8499-5624-2, p.44). This excerpt should clearly point to the answer to the above question. Yet, knowing that Matthew, John, Mark and Luke (John and Matthew being among Jesus’ disciples and apostles) wrote the four Gospels of the New Testament, shouldn’t we set the question whether only the apostles and individuals (believers and followers) from His time (I century AD) and later should be considered His disciples? Haven’t we all Christians been His disciples for 20 centuries and more, even those whose atheism has been only a product of the communist regime in some countries? To be able to answer this question, we should clearly understand the meaning of the word disciple. Literally, it means a learner, or someone who follows another’s teaching. To be a disciple of Jesus, therefore means to have a strong desire to follow Jesus and become like him. To become like Jesus, one needs endless love in his/her heart. If we consider ourselves disciples of Jesus, good enough to write ma ybe a New Testament, we should ask ourselves whether we have this endless love for everything alive on this Earth and whether we are true believers. I strongly doubt it.

The Health Protection Scheme Essay Example | Topics and Well Written Essays - 2250 words

The Health Protection Scheme - Essay Example As the essay states Hong Kong has had private health insurance for many decades in various forms. In 2009, about four million policies covered two million individuals and over 1.5 million groups. This was representative of 34% of HK’s population being privately insured. The number of people buying private insurance has gone up in the past four years. Private health insurance has contributed 12% of HK’s financing in health care between 1998 and 2009, while it has continued to grow at 9% every year with regards to total health expenditure share during the same period. In 2010, hospitals in the private sector spent a quarter of their entire expenditure on caring for inpatients, of which at least half was covered by insurance from the private sector. According to the research findings the Food and Health Bureau, through a study on private health insurance, outlined various challenges and inadequacies that insurers, providers, and consumers were confronted with, particularly in the private health insurance sector. This led to proposals on the health protection scheme, which sought to address several issue. With regards to the insurers, it sought to address rising and non-transparent medical fees, unnecessary admissions and moral hazards because of investigations, non-disclosure and anti-selection when underwriting, and the challenge of public insurance that was dimming attractiveness for private health insurance.... Despite these statistics, the Food and Health Bureau, through a study on private health insurance, outlined various challenges and inadequacies that insurers, providers, and consumers were confronted with, particularly in the private health insurance sector (Gauld & Gould, 2012). This led to proposals on the health protection scheme, which sought to address several issue. With regards to the insurers, it sought to address rising and non-transparent medical fees, unnecessary admissions and moral hazards because of investigations, non-disclosure and anti-selection when underwriting, and the challenge of public insurance that was dimming attractiveness for private health insurance (Dembe & Boden, 2000). For consumers, it sought to address uncertainty of charges and coverage and lack of quality assurance and medical fees that were non-transparent. Finally, it sought to address coverage of procedures for outpatients and inadequate coverage for private doctors and hospitals (Shek, 2012). A rgument for Health Protection Scheme One area that the HPS will help the situation is in financing, particularly with two tiers in the HK health system, i.e. public and private. The private sector mainly gets its funds from private sources like out-of-pocket payments and private insurance. In contrast, the public health insurance sector gets heavy subsidies from the Hong Kong government that come from taxes (Wong et al, 2011). While the HK government spends relatively less compared to countries from the west, the expenditure trend has been increasing. The health protection scheme has proposed to improve controls on expenditure through inclusion of voluntary participation in premiums by individuals. The government is encouraging HK citizens to join the scheme to enjoy

Writing assessment Essay Example | Topics and Well Written Essays - 250 words - 1

Writing assessment - Essay Example The positives associated with this function include customers’ satisfaction, welfare on social level. Financial administration and other administrative processes. The negatives associated with it may include too much decentralization and distribution of funds. Remunerations are paid in form of financial level to individuals, plus security of job is the gift that comes in return for commitment to public sector. Public service can prove to be thankless at times, since the fulfillment of requirements is considered to be a duty rather than excellence performed. Full time scrutiny of the work is part of public service. This may come via internal assessment or through the external source of customers and public who directly review and assess the performance of public office bearers. Ensuring transparency and making sure that the budgets and other funds are not being used for private purposes must also be ensured, since temptation may creep in with the presence of perks and privileges that are granted to the public office bearers. Hence public service is a mix of privileges and pre requisites (Boyne,

Writting- Essay Example | Topics and Well Written Essays - 500 words

Writting- - Essay Example I was to sit and work from this part of the office. The organization where I started my internship deals in health care. They run about twelve health care homes where patients are admitted. Moreover, they also deal in providing medical equipment, like wheel chairs, and other medical supplies, including insulin and other medication to vendors, who, in turn, provide these to patients. My work involves conducting patient satisfaction surveys over the phone. I have to make calls to the patients and ask them various questions regarding their satisfaction; this includes asking them if the delivery of the medical equipment was timely and in working order. After each survey, I have to submit the findings to my supervisor who analyzes them and then puts the information into the database. I also have to arrange and organize the files of the patients who apply to the home health aid organization. This includes the files of the patients who get accepted to the homes as well as those whose applications are rejected by the organization. I have to arrange and sort through these files and ensure that the filing remains up to date. It is interesting work as not only do I work with filing, but I also interact with patients. This helps me to stay in touch with the people who are involved in the organization – I stay in contact with my colleagues as well as the patients who come to the organization. I feel more fulfilled at my work place because I believe that my job helps to improve the organization that has employed me; I am involved in gathering feedback from the patients with regard to the organization, and then handing it to my supervisor who makes sure that the information is noted down for any action that may be required. My internship, therefore, gives me a sense of accomplishment, and I am glad to be given this